Privacy Policy

1. Introduction

omtgel operates an online betting platform serving players across Indonesia, offering sports betting, live casino games, togel (traditional numbers lottery), slot machines, and other gambling entertainment. To deliver these services, we must collect, process, and store certain personal information about our users.

This Privacy Policy describes the types of personal data we collect, the legal basis for processing that data, how we use and protect your information, and your rights under applicable data protection laws. By registering an account with omtgel, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

Data Controller: omtgel International Gaming Services is the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in accordance with international data protection standards and the regulations of our licensing jurisdiction.

2. Data We Collect

omtgel collects personal information from you at various stages of your interaction with our platform. The categories of data we collect include:

2.1 Account Registration Data

When you create an omtgel account, we collect the following information:

• Full Legal Name: As it appears on your government-issued identification document.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Email Address: For account communications, password recovery, and promotional offers (if you opt in).
• Mobile Phone Number: For account verification, security alerts, and customer support.
• Residential Address: To confirm your jurisdiction of residence and comply with anti-money-laundering (AML) regulations.
• Username and Password: Your chosen login credentials (passwords are stored in encrypted form).

2.2 Identity Verification Data (KYC)

To comply with Know Your Customer (KYC) and AML regulations, we may request the following documents:

• Government-Issued ID: A scan or photo of your Indonesian National ID (KTP), passport, or driver's license.
• Proof of Address: A recent utility bill, bank statement, or government correspondence showing your name and current address.
• Payment Method Verification: A screenshot or photo of your bank account or e-wallet profile (with sensitive details such as full account numbers partially obscured) to confirm ownership.

2.3 Transaction and Financial Data

When you deposit or withdraw funds, we collect:

• Payment Method Information: Bank account details (BCA, BRI, BNI, Mandiri) or e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Transaction History: Records of all deposits, withdrawals, wagers, wins, losses, and bonus claims.
• Currency and Amount: The Indonesian Rupiah (IDR) amounts involved in each transaction.

Note: omtgel does not store full credit card numbers or sensitive payment credentials. Payment processing is handled by secure third-party payment processors who maintain PCI-DSS compliance.

2.4 Gameplay and Betting Data

We automatically collect data related to your use of our gaming services, including:

• Bet History: Details of all wagers placed, including game type, stake amount, odds, and outcome.
• Game Session Data: Start and end times of gaming sessions, games played, and session duration.
• Device and Technical Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and time zone setting.
• Geolocation Data: Approximate location based on IP address, used to verify that you are accessing the platform from a permitted jurisdiction.

2.5 Communication Data

If you contact omtgel customer support or participate in surveys, we collect:

• The content of your messages, inquiries, complaints, or feedback.
• Live chat transcripts and email correspondence.
• Survey responses and ratings.

2.6 Marketing and Preference Data

With your consent, we may collect:

• Your marketing communication preferences (email, SMS, push notifications).
• Information about your interests and preferences based on your gameplay and browsing behavior.

3. How We Use Your Data

omtgel processes your personal data for the following purposes, each supported by a legitimate legal basis:

We do not use your personal data for purposes beyond those listed above without obtaining your explicit consent or unless required by law.

4. Data Sharing & Disclosure

omtgel does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients in specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks and payment gateways that facilitate deposits and withdrawals (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay).
• Identity Verification Services: KYC and AML compliance providers that verify user identities and screen for fraudulent activity.
• Cloud Hosting Providers: Infrastructure services that host our website, databases, and application servers.
• Customer Support Software: Live chat and ticketing systems that help us manage player inquiries.
• Marketing Platforms: Email and SMS service providers (used only if you have opted in to receive marketing communications).

All service providers are contractually bound to process your data only for the purposes specified by omtgel and in compliance with applicable data protection laws.

4.2 Regulatory Authorities

We may disclose your personal data to gaming regulators, licensing authorities, tax authorities, and law enforcement agencies when required by law or to comply with legal obligations.

4.3 Legal Proceedings

If necessary to protect the rights, property, or safety of omtgel, our users, or the public, we may disclose your information in connection with legal proceedings, investigations, or enforcement actions.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such change in ownership or control.

5. Data Security Measures

omtgel employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology — the same level of encryption used by banks and financial institutions.
• Secure Data Storage: Personal data is stored on encrypted servers located in secure data centers with restricted physical and network access.
• Password Protection: User passwords are hashed using strong cryptographic algorithms (bcrypt or similar) and are never stored in plain text.
• Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of security to your account login.
• Intrusion Detection Systems: We monitor our network for suspicious activity and employ firewalls, malware protection, and regular security audits.
• Access Controls: Only authorized omtgel personnel with a legitimate business need can access your personal data, and all access is logged and monitored.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.

6. Data Retention

omtgel retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, and resolve disputes.

• Active Accounts: Data is retained for the duration of your account's active status.
• Closed Accounts: After voluntary account closure, we retain transaction records and KYC documents for a minimum of five years as required by anti-money-laundering regulations.
• Marketing Data: If you unsubscribe from marketing communications, your email address is retained on a suppression list to ensure you do not receive further promotional messages.
• Legal Hold: Data may be retained longer if required for ongoing legal proceedings or regulatory investigations.

Once the retention period expires and there is no legal basis to continue holding your data, we will securely delete or anonymize your personal information.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data omtgel holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You may request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your account details and a description of your request. We will respond within 30 days.

8. Cookies & Tracking Technologies

omtgel uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly (e.g., maintaining your login session).
• Performance Cookies: Collect anonymous data about how you use the site to help us improve performance.
• Functional Cookies: Remember your preferences, such as language and currency settings.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements (only with your consent).

You can control cookie settings through your browser preferences. Note that disabling essential cookies may limit your ability to use certain features of the omtgel platform.

9. Third-Party Services & Links

The omtgel website may contain links to third-party websites, payment processors, or game providers. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

Third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming) may collect gameplay data in accordance with their own privacy policies. omtgel does not control these third-party data practices.

10. Children's Privacy

omtgel's services are strictly for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is underage, we will immediately close their account and delete all associated personal data.

If you believe that an underage individual has registered an account with omtgel, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

omtgel reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes, we will notify you by email or by posting a prominent notice on the website.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of the omtgel platform after changes have been published constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or omtgel's data practices, please contact us:

Data Protection Officer
Email: [email protected]
Customer Support: Available 24/7 via live chat
Registered Address: omtgel International Gaming Services

We are committed to addressing your privacy concerns promptly and transparently.